Charles Consulting believes
Healthcare Deserves Better.
For over twenty years, we have specialized in enhancing the relational patient care connection between patients and providers. It is time for healthcare to make the shift towards patient-centered relational care. We are in this together because Healthcare Deserves Better.
ABOUT US
Welcome to Charles Consulting
Your solution to improving provider engagement and relationships with patients. We provide a comprehensive range of organizational solutions, coaching and training programs aimed at addressing this critical issue.
We understand that the connection between patients and their healthcare providers significantly impacts both the perception of care and the outcomes. Patients have two fundamental needs: resolving their health concerns and feeling a sense of justice (respect), understanding, security, safety, and trust (J.U.S.S.T). While many organizations focus on process improvement, which we refer to as Operational Patient Experience, we prioritize Relational Patient Experience.
At Charles Consulting, we guide healthcare organizations to reach their fullest potential, raising the bar for what is achievable. We reimagine healthcare and empower ambitious or struggling providers to fulfill their dreams of becoming outstanding physicians. We realign organizations with their mission and reignite the passion in healthcare providers.
We believe that Healthcare Deserves Better.
Behind the Scenes
Jason C. Vallee, PhD
Partner, Chief People Officer
Jason Charles Vallee, Ph.D., has over 25 years of experience in healthcare executive roles, with extensive and diverse experience in teaching, talent management, organizational development, and leadership. He has a proven history of exceeding departmental objectives, maintaining a high level of professionalism, earning the respect of colleagues at all levels, and supporting the mission, vision, and values of the organization.
Keegan T. Fredette
Managing Partner, Chief of Strategy and Vision
Jason Charles Vallee, Ph.D., has over 25 years of experience in healthcare executive roles, with extensive and diverse experience in teaching, talent management, organizational development, and leadership. He has a proven history of exceeding departmental objectives, maintaining a high level of professionalism, earning the respect of colleagues at all levels, and supporting the mission, vision, and values of the organization.
Ryan A. Vallee
Partner, Chief Executive
Jason Charles Vallee, Ph.D., has over 25 years of experience in healthcare executive roles, with extensive and diverse experience in teaching, talent management, organizational development, and leadership. He has a proven history of exceeding departmental objectives, maintaining a high level of professionalism, earning the respect of colleagues at all levels, and supporting the mission, vision, and values of the organization.
Angela Spanos, BSN, RN, NE-BC, AMB-BC
Senior Consultant
Angela Spanos brings over 20 years of experience as a registered nurse and a population health expert, showcasing a proven track record in developing, executing, and managing successful value-based care strategies and programs for diverse and complex populations. Certified in ambulatory care nursing and trained in Lean Six Sigma, Angela maintains a sharp focus on implementing solutions that enhance patient health and optimize health system performance.
In her most recent role as the newly appointed Head of Clinical Quality at Yuvo Health, a startup dedicated to assisting Federally Qualified Health Centers (FQHC) in transitioning to value-based care through contracting, health technology, and population health enablement services, Angela established and led an agile quality team. This team successfully managed managed Medicaid value-based care contracts across FQHC partners, utilizing data insights to drive decisions and improve clinical and population outcomes.
Previously, Angela spearheaded the transformation of primary care practice operations at Cambridge Health Alliance, a public community health system, to deliver patient-centered, high-quality, and cost-effective care. This transformation integrated behavioral health and social care needs seamlessly, fostering a cross-functional system. Angela's passion lies in enhancing the quality and value of care for underserved populations, underpinned by a collaborative mindset and exceptional interpersonal communication skills.
Our Mission
Charles Consulting LLC improves the lives of patient care providers across the nation. Through the implementation of our J.U.S.S.T. (Justice, Understanding, Security, Self-Esteem, and Trust) Model, patient care will be shifted to one that benefits the peace of mind of both the patient and the provider. Together, we lower compassion fatigue, decrease the number of providers suffering from burnout, and vastly reduce mental health stress among providers.
Our Physician/Provider Development Program is a journey that passionate caregivers can embark on together. Our program uses our J.U.S.S.T. (Justice, Understanding, Security, Safety, and Trust) Model to help physicians/providers do what they love most: Connect and help patients.
Understanding drivers of patient satisfaction (i.e. care & concern of special needs of the patient, perceptions of wait times, etc.). Using a model to put our patients at ease and show we care. Relating to the patient and building rapport. Introducing yourself & your role. Explaining how long things will take/Process of the visit.
Our Clients
Some of our valued clients include:
Charles Consulting 2023
Healthcare Deserves Better.