Charles Consulting presents RelationX.
A comprehensive suite of strategies for enhancing the caregiver-patient experience.
What Are the Key Aspects of RelationX?
At Charles Consulting, we work with your organization to tailor our services to your needs.
Together, we can create the solution.
Provider Coaching Program
Patient Journey Mapping

Process of Creating a Journey Map Has
Three Main Objectives
- Show entirety of process. For most employees, this was the first time they actively thought through all of the different ways we relate to our patients.
- Create an experience/exercise that connects staff/providers to the actual emotions (relational needs) of our patients’ experience by drawing out the pain points and delighters.
- Identify departmental projects and tactics to improve the patient experience.
SE/SR Courses For Caregivers
Metrics Masters
RelationX begins with the
Journey Mapping Process.
Our thorough analysis identifies both organizational and systematic issues, allowing us to focus on addressing each specific department or personnel as necessary. This targeted approach not only saves time but also reduces costs by prioritizing significant issues. Once we complete the Journey Map for your organization, you will have a clear roadmap for moving forward. At that point, you have the option to engage our problem-solving services or address the challenges internally.

Charles Consulting 2023
Healthcare Deserves Better.