According to a recent survey published in the Journal of the American Medical Association, 62.8% of physicians reported experiencing some level of depression. Doctors deserve better. Patients deserve better. Healthcare deserves better. RelationX, a proprietary relationship-building strategy developed by Charles Consulting, helps physicians and providers reconnect with their "why." We provide an atmosphere in which they can not only survive but thrive. Over the last two decades, we have assisted thousands of physicians and providers in improving their everyday lives, which in turn improves the outcomes for their patients. We push to establish an environment in which healthcare is a collaborative effort between the physician and the patient.

We provide a portfolio of solutions for improving provider-patient connections. Our flagship provider coaching program has been a success for decades. Organizations that aim to improve their doctors' lives while also increasing patient satisfaction metrics should reach out to see how Charles Consulting Can help. Our patented Journey Mapping process delivers insights for admiration to make meaningful, long-lasting changes. The graphical representation of your patients' journeys is a valuable instrument for leading, improving patient satisfaction, and achieving quality outcomes. Our Metrics Masters program is ideal for front-line leaders. We manage what we measure, and enhancing practice management requires a thorough understanding of patient experience measures and their relationship to improving the lives of your patients.

Physicians in the bottom third of the Press Ganey database for the question "rate your provider" are 110% more likely to be sued than those in the top third. We track provider performance on several dimensions that matter. A recent partner studied 5 years of data and found a consistent 20% rise in the "rate your provider question" for providers who participated our the coaching process. When clinicians operate at a higher level and create relationships, evidence shows that patients respond positively. They are less likely to leave the practice, are more likely to show up and arrive on time, and take their meds correctly. In short, higher patient experience scores correlate directly with improved patient outcomes.

We work directly with providers to improve communication, efficiency, and bedside manner. This leads to more effective interactions with patients, resulting in higher patient satisfaction scores. This positive loop minimizes tension and anxiety during meetings, allowing for a healthy relationship in which physicians and patients co-create health care. 

In the long-term, this collaborative approach to healthcare increases care outcomes, patient retention, and the care experience as a whole. All while reconnecting providers with their purpose.

Very. Our data reveals that we have improved the lives of thousands of providers throughout the country. Our processes and programs are tailored for each partner. We've seen increases in provider engagement, retention, and satisfaction.

Patient experience scores are improved, leading to better care outcomes. These improve your organization's financial performance while lowering its legal vulnerability. Contact us for concrete examples of how we may benefit your organization.

We have formed partnerships with health systems and healthcare providers throughout the country. From the Naval Medical Center in San Diego to some of the finest and most prominent healthcare institutions on the East Coast, such as MIT Medical, CHA Harvard, and Dartmouth Health. Our clients are happy to speak with you regarding their experience improving the lives of their providers and patients.

To reach out to Charles Consulting, navigate to the Begin Your Journey  Page. We can not wait to hear from you!