Achieving Excellence Leadership Sessions

Our Achieving Excellence sessions have been taught to thousands of healthcare professionals.  These are designed as 2hr sessions to improve Relational Patient Experience, or Relation X. 

Topics Include:

  • Creating a First Impression "Great Hellos/Great Goodbyes"
  • Building Physician Engagement Team 
  • Delivering Bad News 
  • Predictors of the Difficult Encounter 
  • Managing the Late Patient 
  • Closing the Encounter 
  • Communicating the Care Plan 
  • Expressing Empathy 


  • Goal-Setting Physician & Performance Targets
  • Explaining a New Medication to a Patient 
  • Including Patients in Decisions 
  • New Provider Orientation (Journey to Excellence)
  • Traveler Orientation (Journey to Excellence)
  • Physician Leader Self-Awareness Guideline 
  • Action Planning from Performance Reporting
  • Knowing your numbers: Creating a Physician Dashboard



What is Achieving Excellence in Healthcare?

Achieving excellence in healthcare consists of several key components:


1. Quality Care: Providing high-quality and evidence-based care that meets or exceeds industry standards and best practices. This includes accurate diagnosis, effective treatment, and safe procedures.


2. Patient-centered Approach: Focusing on the needs of individual patients, their preferences, and involving them in their care decisions. This involves effective communication, respect for patient autonomy, and addressing their physical, emotional, and social needs.


3. Accessible and Equitable Healthcare: Ensuring that healthcare services are available and affordable to all individuals, regardless of their socio-economic status, geographical location, or cultural background. This includes reducing barriers to access, promoting health equity, and addressing health disparities.


4. Continuous Improvement: Embracing a culture of learning and innovation to constantly improve healthcare practices, outcomes, and patient experience. This involves monitoring performance indicators, collecting feedback, and implementing evidence-based strategies for improvement.


5. Interdisciplinary Collaboration: Encouraging effective teamwork and collaboration across healthcare professionals to provide comprehensive and coordinated care. This includes promoting effective communication, shared decision-making, and a culture of respect and trust among healthcare team members.


6. Safety and Risk Management: Prioritizing patient safety by implementing measures to identify, prevent, and mitigate risks. This involves following standardized protocols, using technology for error reduction, and promoting a culture of safety among healthcare professionals.


7. Ethical and Transparent Care: Adhering to ethical principles and guidelines in providing healthcare services. This includes maintaining patient confidentiality, informed consent, respect for cultural and religious values, and open communication about risks, benefits, and treatment options.


8. Healthcare System Efficiency: Ensuring that healthcare organizations function optimally to provide timely and effective care. This involves efficient use of resources, appropriate allocation of staff, minimizing wait times, and streamlining administrative processes.


9. Healthcare Leadership: Effective leadership at all levels of the healthcare system, from clinicians to administrators, is essential in driving excellence. Leaders should inspire and motivate their teams, foster a culture of learning and accountability, and make strategic decisions to improve healthcare outcomes.


10. Community Engagement and Health Promotion: Engaging with the community to understand their healthcare needs, providing health education and preventive services, and promoting a healthy lifestyle. This involves partnerships with community organizations, involvement in public health initiatives, and addressing social determinants of health.




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